Privacy Policy
As of: November 2026
1. Controller
Ian Klemm
v6Node.com
Maximilianstraße 4
76133 Karlsruhe
Germany
Email: support (at) v6node.com
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data. No data protection officer has been appointed, as there is no legal obligation to do so. For questions about data protection, you can reach us at the email address above.
2. Data Protection at a Glance
This privacy policy applies to the website v6node.com and to our customer portal cloud.v6node.com. It explains which personal data we collect, what we use it for and what rights you have. Personal data is any data by which you can be personally identified.
For personal data that you as a customer process on your servers with us, we are not the controller but a processor under Art. 28 GDPR (or a sub-processor if you yourself act on behalf of your customers). We conclude the data processing agreement required for this with you; please contact support to do so.
3. Hosting
Own Servers
This website and our customer portal run on our own servers in a data centre in Frankfurt am Main. The data centre is operated by firstcolo GmbH, Kruppstraße 105, 60388 Frankfurt am Main; colocation and network connectivity are provided by dataforest GmbH, Taunusstraße 52, 65830 Kriftel. Neither provider has access to the contents of our systems. A data processing agreement is in place with both, where required.
Bunny CDN
We load individual static files of this website (e.g. logo and favicon) via the content delivery network of BunnyWay d.o.o., Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia. In the process, your IP address is transmitted to Bunny so that the files can be delivered. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in fast and reliable delivery of the website. A data processing agreement is in place with Bunny.
4. General Notes and Mandatory Information
Storage Period
Unless a more specific storage period is stated in this privacy policy, your personal data remains with us until the purpose of the processing no longer applies. If you assert a legitimate request for deletion or withdraw consent, your data will be deleted unless we have other legally permissible reasons for storing it (e.g. retention periods under tax or commercial law); in that case, the deletion takes place once these reasons no longer apply.
Legal Bases
If you have consented to the processing, we process your data on the basis of Art. 6(1)(a) GDPR. If your data is necessary for the performance of a contract or for taking pre-contractual measures, we process it on the basis of Art. 6(1)(b) GDPR. We process data to comply with legal obligations on the basis of Art. 6(1)(c) GDPR. The processing may also be based on our legitimate interest under Art. 6(1)(f) GDPR. We state the legal basis relevant in each individual case in the following sections.
Data Transfers to Third Countries
Some of the service providers named below are based in the USA. Data is transferred there on the basis of the EU-US Data Privacy Framework, insofar as the respective provider is certified under it, and otherwise on the basis of the standard contractual clauses of the EU Commission. You can obtain a copy of the safeguards used in each case on request to the email address above.
Withdrawal of Your Consent
You can withdraw any consent you have given at any time with effect for the future. The lawfulness of the processing carried out until the withdrawal remains unaffected.
Right to Object (Art. 21 GDPR)
If the data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data; this also applies to profiling based on these provisions. If you object, we will no longer process your personal data concerned, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims (Art. 21(1) GDPR). If your data is processed for direct marketing purposes, you have the right to object to this processing at any time (Art. 21(2) GDPR).
Your Rights
Within the framework of the statutory provisions, you have the right at any time to obtain information free of charge about your stored data, its origin, its recipients and the purpose of the processing (Art. 15 GDPR), and the right to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR). To exercise these rights, please contact the email address above.
Right to Lodge a Complaint with the Supervisory Authority
In the event of infringements of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement. The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information Baden-Württemberg (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Baden-Württemberg).
TLS Encryption
For security reasons, this website and our customer portal use TLS-encrypted connections exclusively. As a result, data you transmit to us cannot be read by third parties.
5. Data Collection on This Website
Server Log Files
With every request, our servers automatically store information that your browser transmits: browser type and version, operating system, referrer URL, time of the request and IP address. This data is not combined with other data sources. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in the secure and error-free operation of the website.
Cookies
This website does not set any cookies. In the customer portal, we set only technically necessary cookies, for example to keep you logged in after you log in (§ 25(2) no. 2 TDDDG, Art. 6(1)(b) GDPR).
Contact Form
Messages from our contact form (name, email address, message) and your IP address go directly to our own ticket system (see below) and are stored there as an enquiry. We use the data only to handle your enquiry. The legal basis is Art. 6(1)(b) GDPR insofar as your enquiry relates to a contract, and otherwise Art. 6(1)(f) GDPR. The data remains with us until the purpose no longer applies, you request deletion, or statutory retention periods expire.
Enquiries by Email and Support
If you contact us by email or via the support form in the customer portal, we store your enquiry, together with the data arising from it, in our ticket system in order to handle your request. We operate the ticket system and the email server ourselves on servers of Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, with which a data processing agreement is in place. The legal basis is Art. 6(1)(b) GDPR insofar as your enquiry relates to a contract, and otherwise Art. 6(1)(f) GDPR.
6. Analytics
Matomo
This website uses the open-source web analytics service Matomo, which we operate on our own server in Germany. On this website, Matomo does not set any cookies and does not read any characteristics of your browser or device. Your IP address is shortened before it is stored, so that it can no longer be attributed to you. The data is not passed on to third parties. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in the statistical analysis of usage in order to improve our offering. You can object to this analysis at any time by email to the address above.
7. Fonts and Icons
The fonts and icons used on this website (Font Awesome) are part of the website and are loaded from our own server. No connection to servers of Google, Fonticons or other providers is made for this purpose.
8. Customer Account and Contract Processing
Customer and Contract Data
For your customer account and the processing of your contracts, we process your master and contract data (e.g. name, email address, billing data, booked services) as well as usage data of your servers (e.g. traffic consumption), insofar as this is necessary for providing and billing the services. The legal basis is Art. 6(1)(b) GDPR. Providing this data is required to conclude the contract; without it, we cannot create a customer account or provide any services. The data is deleted after the end of the business relationship and the expiry of the statutory retention periods (usually six to ten years under § 147 AO and § 257 HGB).
Sending Emails
We send system messages about your account and your servers (e.g. confirmations, invoices, notices) via the Postmark service of AC PM LLC, 1 N Dearborn Street, Suite 500, Chicago, IL 60602, USA. In the process, your email address and the content of the message are transmitted to Postmark. The legal basis is Art. 6(1)(b) GDPR. A data processing agreement is in place with Postmark.
Error Monitoring
To detect and fix technical errors in the customer portal, we use Sentry from Functional Software, Inc., 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA. If an error occurs, technical data about the error and, where applicable, your IP address and account ID are transmitted to Sentry. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in the stable operation of the portal. A data processing agreement is in place with Sentry.
Payment Processing with Stripe
We process payments via Stripe. The provider for customers in the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. Your payment data (e.g. name, amount, card number or bank details) is processed directly by Stripe. The legal basis is Art. 6(1)(b) GDPR. For details, see Stripe's privacy policy: https://stripe.com/privacy.
An overview of the service providers that process data on our behalf can also be found in our Sub-Processor List.